Refund and Return Policy
Clear return support for furniture orders.
West Furnishings wants every order to be handled clearly and professionally. Return eligibility, shipping costs, supplier rules, and inspection requirements may vary depending on the product and delivery method.
Start with support
Contact us before sending anything back.
Returns must be reviewed and approved first so items are sent to the correct supplier, warehouse, or fulfillment location.
30-day return window
Return requests should be started within 30 days after receiving the item. Items must be unused, unassembled where applicable, in original packaging, and include proof of purchase.
Furniture and oversized items
Furniture returns may depend on item type, supplier rules, condition, packaging, delivery method, and whether the item shipped by parcel, freight, local delivery, or white-glove delivery.
Return costs
Customers may be responsible for return shipping, freight charges, and supplier restocking fees unless the item arrived damaged, defective, or incorrect.
Return authorization
Do not send items back without written return authorization. Approved return addresses may be a supplier, manufacturer, warehouse, fulfillment partner, or another approved return location.
Damage or wrong item
Inspect orders as soon as they arrive. If an item is damaged, defective, or incorrect, contact support within 48 hours with the order number and clear photos of the item and packaging.
Non-returnable items
Custom orders, special orders, made-to-order items, clearance items, final-sale items, gift cards, opened or assembled items, and items not in original packaging may not be eligible for return.
Customer assistance
Questions about returns or damage claims?
Contact support with your order number, purchase email, and photos when damage or incorrect items are involved.